Cancellation Policy

Last Updated: August 2, 2026

At Sri Ramanas Air Conditioners, we strive to provide timely AC service across Trichy. This Cancellation Policy explains how you can cancel or reschedule a booking and how cancellations affect any payments made.

1. Cancelling or Rescheduling a Visit

We understand that plans change. If you are unable to keep your scheduled service visit, please inform us as early as possible so we can offer the slot to another customer.

• Please cancel or reschedule at least 24 hours before your scheduled visit time.
• You can cancel or reschedule by calling or WhatsApping us at 98658 56656, or by emailing srairconstrichy@gmail.com.
• For bookings made through our website form, the same contact options apply for cancellation or rescheduling.

2. Cancellation of Paid / Advance Bookings

If you have made an advance payment while booking a service, the following applies on cancellation:

• Cancellation 24+ hours in advance: Any advance paid is eligible for a full refund, or it can be adjusted towards a future visit, as per your preference.
• Cancellation within 24 hours: A portion of the amount may be retained to account for the reserved technician time and travel planning, at our discretion.
• No-show: If you do not provide access at the agreed time without prior notice, the advance amount may be forfeited.

All eligible refunds are processed in accordance with our Refund Policy.

3. Cancellations by Sri Ramanas

In rare cases, we may need to cancel or reschedule a visit due to technician unavailability, weather, safety concerns, or unforeseen circumstances. In such cases:

• We will notify you as early as possible and offer the earliest convenient alternative slot.
• If you have made an advance payment and do not wish to reschedule, you will receive a full refund.

4. Late Access / Delayed Start

If you are delayed or cannot provide access at the agreed time, we will do our best to accommodate you. However, to avoid delaying other customers, the visit may need to be shortened or rescheduled. Significant delays may be treated as a cancellation.

5. Emergency Situations

We recognise that genuine emergencies may make it impossible to provide advance notice. In such cases, please contact us at the earliest opportunity, and cancellation charges may be waived at the discretion of management.

6. Contact Us

To cancel, reschedule, or ask any questions about this policy, please contact us:

Note: This Cancellation Policy is subject to change without prior notice. By booking a service with Sri Ramanas Air Conditioners, you acknowledge that you have read and agree to this policy.