Refund Policy

Last Updated: August 2, 2026

At Sri Ramanas Air Conditioners, we are committed to fair and transparent billing. This Refund Policy explains how refunds are handled for payments made towards AC repair, installation, maintenance, gas filling, deposits, and any online or advance payments made through our website, phone, or WhatsApp booking.

1. Service Visit & Inspection Charges

Visit and inspection charges are for the technician's time, travel, and on-site diagnosis. Once the technician has reached your address and inspected the unit, these charges are generally non-refundable.

If you paid an advance for a visit but were unable to proceed, please refer to our Cancellation Policy for rescheduling or refund details.

2. Service Payments and Advances

For installations, AMC plans, or larger repair jobs, we may collect an advance payment. Refunds are handled as follows:

• Service Not Started: If you cancel before work has begun, the amount paid is refundable after deducting any visit, diagnosis, or parts-ordering charges already incurred.
• Service In Progress: If work is partially completed, refunds are calculated for the portion of labour not yet provided, less the cost of spare parts, refrigerant, or materials already used with your consent.
• Spare Parts Ordered: Payments towards spare parts (compressor, PCB, sensors, copper piping, etc.) are non-refundable once the part has been ordered or purchased for your job.

3. Online & Digital Payments

Payments made via UPI, bank transfer, or other digital methods are subject to this Refund Policy. In the case of:

• Duplicate Payment: If you are charged more than once for the same service due to a technical error, the duplicate amount will be refunded in full.
• Failed Transactions: If an amount is debited but the transaction fails or is not recorded with us, the amount is typically reversed by your bank or payment provider within 5–7 business days. If it is not, please contact us.
• Overpayment: Any amount paid in excess of the agreed service cost will be refunded or, with your consent, adjusted against a future service.

4. Refund Process and Timeline

To request a refund, please contact us using the details at the end of this page. Once a refund is approved:

• Refunds for digital payments will be processed to the original payment method (UPI, bank transfer, etc.).
• Refunds are typically processed within 7–10 business days from the date of approval.
• The time taken for the amount to reflect in your account depends on your bank or payment provider.
• You will receive a confirmation once the refund has been initiated from our end.

5. Non-Refundable Items

The following are generally non-refundable:

• Completed repairs, installations, cleaning, or other services you approved
• Visit and diagnosis charges after the technician has inspected the unit
• Spare parts and consumables once purchased or fitted with your consent
• Refrigerant (gas) once filled into the system
• AMC fees for services already scheduled or used, unless stated otherwise at booking

6. Exceptions and Discretion

We understand that situations can change. Where service could not be provided due to reasons attributable to us (technician unavailability, inability to complete the agreed work), or in genuine emergencies, refunds may be granted at the discretion of management — even where this policy would otherwise not permit a refund.

7. Contact Us

For any refund-related queries or requests, please contact us:

Note: This Refund Policy is subject to change without prior notice. Please review it periodically. By making a payment to Sri Ramanas Air Conditioners, you acknowledge that you have read and agree to this Refund Policy.